Need Technical Support? 1. If the issue is with a desktop or laptop, fill out the HEAT Ticket form linked to the right. Email email@example.com with other issues. 2. If it is a hardware issue, Mrs. Murdock will come to your room to troubleshoot or ask you to bring the device to the media center. 3. A HEAT ticket may be put in to the WCPSS Help Desk. 4. Wait for a technician to come to you.